I ordered a rack and pinion >$200 i installed into my car. Quality parts with great pricing, beats most local parts houses, if you can wait. The remainder was processed as a store credit. Granted, it's not a big difference, but I ordered 2 different filters. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. 3,797 reviews for RockAuto.com, rated 1.00 stars. What a joke. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. Read real customer ratings and reviews or write your own. It is impossible to reach them through a phone number on your own. R Ray Padgett Jul 31, 2020. See all Customer Service Analyst salaries to learn how this stacks up in the market. Your experience matters. Contact Rock Auto by Email. Customer Service Analyst salaries at RockAuto can range from $21-$22. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. Share your voice on ResellerRatings.com This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Then there is 0 customer service to help you. Share Report Copy. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. | Read 901-920 Reviews out of 1,004 When I tried to return one, I discovered there is no customer service. RockAuto issued stop delivery to someone, but sent my order number by … If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Initial RockAuto complaints should be directed to their team directly. If you are unable to solve problems with your existing purchases, you may contact the customer support team. 1. Contacting the Customer Support Team. RockAuto.KKK screwed me on shipping, tried to blame FedEx. Rockauto - Customer service is not honest and liar. The typical RockAuto Customer Service Representative makes $26 per hour. Preferred solution. User's recommendation: Offer customer service by phone. RockAuto Customer Service. Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. File a complaint. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … I have purchased from them for years but that has come to … Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. Comment . They, however, have 24/7 customer service resources. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Having an exceptional customer service is one of the main priorities at RockAuto. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. no customer service at all. A review of a customer experience with Rockauto. Package NEVER delivered, payment cleared Paypal. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. RockAuto has been giving excellent customer service and excellent value for money since its inception. So i returned it. 51426 reviews of RockAuto.com. View full review. Check our FAQ. This review was posted by a verified customer. They were shipped out in 2 packages; with only one arriving on time. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. How do I contact RockAuto customer service? If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Contact Rock Auto by Email. Sep 23 . This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Read trusted reviews of RockAuto.com. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. RockAuto has terrible customer service. Horrible customer service. there is no other options now i stucked with a part >$200 with no use. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ID #2333441 Review #2333441 is a subjective opinion of poster. Terrible customer service. Easy to use parts catalog. Customer service (ironic title) was rude, manager was worse. Poor system! They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. Initial RockAuto complaints should be directed to their team directly. RockAuto offers No customer service by phone. Toggle navigation. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. Just a "did you get what you ordered? The optics are not good, it appears somewhat deceptive. Rockauto Cons: Non-listening and immovable customer service. package was in their warehouse not even picked up yet. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. Easy to use parts catalog. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. Verified Reviewer . currently closed . RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Because I tried to put them on they won't take a return or do anything. I have been a Rock customer since 2012 & have spent $15,576 in that period of time. Hold time is 03:26 min 1.0. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … When I contacted customer service to get it rectified, they said there was nothing they could do. RockAuto Customer Service. Reviews; Write a Review; RockAuto.com. 1 comment . Review about Rockauto.com. And yet they tell me sorry theres nothing we can do for you. Beware of this company. RockAuto is an online company with online customer service. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. An it took RockAuto over a month to send a replacement. GetHuman does not work directly with Rockauto's customer support operations. no customer service at all. Join the 1,004 people who’ve already contributed. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. The RockAuto parts phone number is … If you'd like to help in the effort to improve customer service for all, please share! Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. Worst customer service EVER Worst customer service EVER. Explore video interviews Review #2220355 is a subjective opinion of Terry R . Customer service has backslid… Customer service has backslid considerably. Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. RockAuto — Service. Helpful 0 Not helpful 0. 2. Horrible customer service. Processed a returned part and only refunded 10% of the balance. RockAuto Customer Service Phone Number. About RockAuto and some general infos. The people at RockAuto are very friendly and always ready to help. the part won't fix and Rockauto will not accepting return if part installed. How many stars would you give RockAuto? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. RockAuto has terrible customer service. I order an part for my car and it was defective. 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