Demonstrated exceptional performance in conducting extensive psychosocial assessments as well as in monitoring and supporting client's adherence to treatment plans. Created and monitored Medication Administration Records. Supported corrective efforts of court system by testifying on youth progress in program activities and thoroughly documenting all communications. Provided Targeted Case Management and Community Psychiatric Support Services to individuals diagnosed with mental illness. Coordinated goal setting and achievement workshops. Empowered clients through long-term SMART goal setting, resource referrals, bi-weekly PHQ-9 depression and suicide evaluation, and crisis intervention. Provided discharge planning, utilization review, quality assurance and assessment of patient rehabilitation and transition to home arrangements. Case managers work in social service and mental health agencies, rehabilitation centers, hospitals, nursing homes and human service facilities. Conducted crisis interventions to deescalate severely mentally ill individuals currently on parole which otherwise may have required police intervention. Coordinated the provision of basic needs, housing, clothing, furniture, household items, and food. Every day as a case manager you will need to use your initiative to make important decisions. Evaluated documentation, researched for accuracy, formulated eligibility for Food Stamps, Medicaid and MC+ financial assistance. Communicated and collaborated with sworn officers and representatives of law enforcement agencies to ensure client protection advocacy and prosecution of perpetrators. Ensured that documentation and patient care updates were documented and distributed accordingly to all medical personnel. Facilitated interdisciplinary staff meetings, care conferences and delivered input on policy formation. After that is also helps a manager to visualize the result or outcomes of these approaches. Maintained all assigned client records and documents relative to the interview/counseling meeting and subsequent progress and/ or participant status. Provided mental health assistance to children and adolescents through Community Support and Case Management programs. Completed face to face interviews in efforts of determining individual needs and eligibility. Maintained accurate monthly billing documentation and prepared necessary reports for collaborating agencies including DHS for claim reimbursement. Created budgets for consumers* Scheduled doctor appointments. The Case Manager position requires at least a bachelor’s degree. Obtained necessary paperwork, applications, psychological evaluations, and medical exams for appropriate referrals. Planned, organized and managed Homeless Stand down events including primary outreach and coordination with supporting community agencies. Coordinated psychiatric assessments/ transfers, policy development, Utilization Review meetings, chart maintenance and detailed presentations. Co-facilitated group therapy sessions with social work staff to provide information/assess concrete needs of individuals within the group when necessary. The case manager may end up negotiating with the pharmacy, home health care company, health insurer, and the patient. Provided counseling and assistance to a highly diverse population of adults on career choices and determined eligibility for financial assistance. Managed multiple international emergency medical evacuations, coordination of care, medical record transfers and billing. Assisted in accessing and disseminating information about community resources, knowledge of Medicaid. Conducted initial interviews used to determine program eligibility, assisted patients with treatment planning and goal setting. Education. Organized group activities for residents - Informal one-on-one therapy sessions with residents. Utilized available resources and communications to promote quality and cost effective outcomes. Liaised with outside community agencies to accumulate resources and additional support services. Performed telephonic marketing to health care providers and managed care organizations to increase referrals. Specialized areas include social security disability and social security retirement Accomplishments -Organized and drafted legal documents and maintained large case loads. Counseled female clients involved in domestic violence situations and provided necessary resources. Reviewed client records through advanced applications as Osiri-X to avoid falsify documents. Engaged in discharging planning, utilization review and proactive case management ensuring adherence to facility and regulatory agency policies and procedures. Supported attorneys by gathering and assembling accident, medical, and insurance documentation for personal injury insurance claims. Communicated with other health care professionals regarding physical, psycho social and environmental needs and disease process. Developed person-centered treatment plans and facilitated service delivery based on treatment plan goals. Conducted interviews with individuals report child abuse and other individuals that have had contact with family /child involved in the investigation. Provided advocacy support services to protect the rights of individuals seeking supported employment. Developed treatment plans in collaboration with Veterans and the interdisciplinary treatment team. Developed comprehensive care plans for each client, which accurately assessed their individual needs and provided information on community/agency services. Utilized various methodologies for assessing risk exposure and assisted potential clients with decision making criteria. Monitored work performance by visiting consumer at workplace unannounced and by communicating on a regular basis with supervisor/management. Coordinated and facilitated all activities related to gathering information for individual's support plan and treatment plans. Educated parents about how to secure basic needs including housing, food, government assistance and medical services. Participated in Utilization Review committee, assisted in determining medical necessity for patients, and monitored for re-admissions. Provided referrals to community resources for basic needs and educational/training opportunities. Facilitated interdisciplinary group therapy sessions. Assisted in all aspects of daily living, coordinated with other professionals to develop and implement behavioral and health care plans. Do you think you have what it takes to become a case manager? Provided individualized services for persons with severe and persistent mental illness through treatment, rehabilitation and support services. Facilitated DHS approved Parenting classes for incarcerated clients. Patient Care, Home Healthcare, and Case Management represent a very decent share of skills found on resumes for Nurse Case Manager with 27.39% of the total. If you need a helping hand, make sure to delegate tasks to the appropriate team members. Communicated directly with probation officers regarding client treatment plans and progress. Below we've compiled a list of the most important skills for a Case Manager. Used QMAP certification skills to administer medications and recorded all medications administered into the MAR (Medication Administration Record). Facilitated reducing presenting psychiatric and substance abuse symptoms and promoted symptom stability with CST. Headed discussions on program improvement during biweekly staff meetings. Facilitated annual and special interdisciplinary meetings with consumers and various health care professionals. Resolved request by the use of phone and email on a regular basis for user provisioning and technical support. Facilitated other professional skills as needed such as physical & occupational therapy, social workers and home health aides as needed. Maintained concise and up-to-date client files; including required documentation and case/progress notes. Developed and accessed resources, provided crisis intervention, safety planning and linkage and advocacy with other family support systems. Interviewed clients, gathered information and submitted reports with recommendations to community agencies upon request. Time Management-Time management skills are probably the second most important skills for a case manager. Provided crisis intervention to individuals and families facing emergencies concerning food, shelter, medical and reconstruction. Conducted psychosocial assessments, document history, current symptoms and needs for treatment with behavioral modification. Served in a consultative/sales role with clients to develop individual needs regarding investments and life/health/disability insurance. Provided Service Coordination for individuals experiencing dual diagnosis of mental illness and developmental or intellectual disabilities. How Managerial Skills are Interrelated. Communicated available resources to members to meet their individuals health needs to promote quality cost-effective outcomes. For example, 9.2% of Case Manager resumes contained Treatment Plans as a skill. Maintained a professional and cooperative relationship with clients and SHOM staff members, as well as local/regional agencies providing supportive services. This paper examines the nine skills common to certified Program Management Professionals (PgMP). Determined appropriate levels of care for patients according to national clinical guidelines. A degree in psychology helps Case Managers secure positions in the mental health field. Worked closely with various U.S. District Judges by docketing their orders, holding conferences, and participating in court proceedings. This is important in many client-facing roles, but it is especially significant in this industry. Worked closely with Dual Diagnosis and held group therapy sessions within an intensive residential rehabilitation setting. Clinical Skills and Knowledge. Arranged foreign hospital admissions and assisted English- and Spanish-speaking patients with insurance needs and medical emergencies related to international travel. Provided case management services to organizations/providers that provide services to HIV/AIDS clients. Ensured that each client's educational, medical, housing, and basic needs are being met. Conducted medical records audits and facility survey process to ensure quality services to consistently promote patient quality of life. Administered individualized counseling to assist youth make incremental progress on their action plan. Supported academic and vocational guidance and education on community awareness and responsibility, and goal setting. Provided case management services/child protective supervision to families mandated by family court to reduce the risk of further child abuse/neglect. Requirements – Skills, Abilities, and Knowledge – for Nurse Case Manager Job. Counseled and aided individuals and families requiring assistance of social service agency. Observed and recommended special community services rehabilitation Submitted reports and recommendations on whether offenders should be granted probation. Identified and helped participants obtain support services designed to remove obstacles to employment and independent living. Supported individuals at court proceedings. We ranked the top skills based on the percentage of Case Manager resumes they appeared on. Provided service coordination between doctor appointments for residents who needed medical attention. Provided case management and individual counseling to male and female adolescents age 12-17 receiving residential mental health treatment. Identified therapeutically beneficial activities according to the child's individual needs and interests. Promoted to gatekeeper for agency case management services to ensure appropriate referrals to 4 case managers ensuring an efficient process. Provided group therapy and educational groups based on the Department of Children and Family Services mandatory curriculum. Served as a liaison between DHS placement Unit and Program Directors to schedule interviews ensuring all parties have received complete documentation. Focused on enhancing program participants self-esteem and independence through various opportunities of choice and decision making. Developed individual service plans that included linkage to community-based substance abuse treatment, medical/mental health services, and vocational/education programs. Documented service delivery and maintained client records and client confidentiality in accordance with AOC policies and procedures. Worked directly with community based organizations, military and civilian, referred clients for assistance with counseling, conduct group orientations. There is no ‘normal’ when dealing with serious injuries, so you can’t predict how they are going to interact with you. Assessed clinical information and determined appropriate level of care according to company guidelines. Facilitated life skills workshops and recreational activities for residents to promote their transition to independent living. Provided timely and effective advocacy and coordination of services with community agencies to achieve client goals. Ordered and analysis medical records and determine if clients meet social security disability listing. Participated in Behavioral Review Committees and Staff Meetings to ensure a safe and therapeutic residential program. Can you become a Case Manager armed with only a high school diploma? Conducted home visits to ensure compliance with medication administration regulations and home safety standards for patients. Worked cooperatively with community agencies in providing resources and provided life skill training to grandparents to maintaining guardianship of their grandchildren. Counseled families regarding behavior modifications, rehabilitation, social adjustments, financial assistance, vocational training, and child care. Developed and maintained effective working relationships with all related state, community mental health, and contracting organizations. It can be easy to feel overwhelmed, but it’s vital not to spread yourself too thin. Developed internal correspondence that facilitated effective communication and transfer of information to School Districts or other alternative High School district offices. Provided ongoing education relevant to client's needs and utilized resources available through appropriate referrals. Facilitated group therapy sessions utilizing motivational interviewing with clients in varying stages of change. Processed high cost request for clients in need of temporary, loan based financial support to meet their basic needs. Displaying an unpleasant attitude will have a negative affect on anyone you work with, not just clients. Conducted assessments to determine patient eligibility for patient care services under Medicaid and Medicare. Acted as liaison social worker between HCDHS and residential settings coordinating policies, procedures, treatment, and casework planning. Petitioned clients to an inpatient psychiatric setting which involved monitoring of progress, and attendance at team meetings and court proceedings. Communicated with insurance companies to ensure authorization of patient hospitalization and adaptive devices for discharge to the community. Provided support services to include medication compliance symptom education and management skills. Whether this is with team members, clients or medical professionals, you need to be tolerant of other people’s requirements, workloads and boundaries. Scheduled medical exams, requested medical records and negotiated with underwriters on proposed insured's ratings when necessary. Counseled couples in Domestic Containment Program (anger management) utilizing behavior modification techniques. Conducted intake assessments of program participants' basic academic and occupational needs, interests and determined individual barriers to employment. Applied outstanding communications skills to the organization of process improvement, staff training sessions, and community relations initiatives. Monitored MDS documentation and charting requirements that support services provided to meet billing requirements. Provided on-site consumer supervision, clinical support and on-call coverage to staff and consumers for crisis intervention and emergency services. Worked with DHS office on-site to assist recipients in obtaining additional benefits to secure vocational training and/or employment. There is no easy rehabilitation and recovery, and just when you think you’ve dealt with every kind of obstacle, a new one is on its way to greet you. Referred clients to appropriate resources; documented case management activities including psychosocial assessments and treatment plans. Facilitated domestic violence victims/batterers psycho-educational groups counseling. With all of the technology available, there are a number options … Practiced excellent customer service and built meaningful, professional relationships with families and patients. Provided advocacy, crisis intervention and intensive follow-up to adult and adolescent clients and performed other related duties as assigned. Success as a case manager requires a creative personality and good communication skills, case management experts say. Designed and coordinated an independent living housing plan for applicants based on initial intake interview. Supported program participants in the development and implementation of incentive driven goals/ updating completed achievement on each client interaction. These skills have one thing in common: They all entail generating solutions to problems, issues, or concerns regarding patient care delivery and options. Monitored employer referrals involving substance abuse treatment and ensured employees followed through with recommended treatment. Conducted group counseling for at risk teens exposed to child abuse, drug abuse, gang violence, and anger management. Coordinated city-wide intensive child-focused services through DHS - Human Service Development Fund. Represented company with community services agencies such as Vocational Rehabilitation, Department of Human Resources and other Community Rehabilitation Providers. In case management, problems involving the patient, family, and healthcare provider continuously arise. Created alternative treatment programs (including substance abuse treatment and counseling) to Juvenile Detention and/or out-of-home placement. Provided individual, family, and group therapy for residents in a psychiatric residential treatment facility. Assisted clients in domestic violence/child abuse prevention and crisis intervention. Assisted in money management and medication administration. Confirmed health care compliance documents ensuring confidentiality standards. Interviewed and identified economic, educational, and cultural barriers; in order to develop individualized care plan. Provided Case Management and Counseling of adolescent MICA/Substance Abuse clients/residents in an out- patient treatment facility program. Participated in discharge planning providing appropriate referrals to substance abuse programs as needed. Research theorizes that of all the qualities of a good manager, soft skills are king. Supported lead therapist in facilitating couples, individual and family therapy sessions. They’ll use the skills you list on your resume to rank your qualifications for the job against those of your competition. Provided case management and counseling services to patients receiving rehabilitation & recovering from surgery. A hospital case manager is usually a nurse who does both utilization review and discharge planning. Implemented services that overcame system rigidity and fragmentation in order to improve client accessibility to community resources. Assisted consumers in integrating into community life and accessing available resources under DD Medicaid waiver. Maintained records, monitored in-home-support services, coordinated services with various agencies, and facilitated staff meetings. Collaborated with multidisciplinary staff members, teachers, family members, officers of the court and medical-psycho-social workers and organizations. Offered support and advocacy services primarily focused on students involved with truancy court proceedings. Communicated with insurance companies to provide clinical information for the authorization of hospital days. In short, the manager must also be able to play the role of a business analyst. Strong sales support and project management, leadership and training skills. Maintained client files and records through Colorado Benefit Management System. Updated client records according to state regulations to enhance service delivery. Provided safety planning, court accompaniment, advocacy, and domestic violence education. Identified and utilized cultural and community resources and maintained relationships with identified service providers. Each day we strive to be better and improve our knowledge of this ever-growing industry. Documented case management activities with detailed notes in accordance with NYCDHS agency guidelines. Planned and used appropriate instructional/learning strategies, activities, materials and equipment that reflect accommodation for individual needs of students. Participated in staff meetings, case conferences, and facilitate/co-facilitate support groups. Performed medication administration and toxicology screening according to need. Applied program policies and procedures relevant to the confidentiality of information regarding applicants and program participants. Trained in Motivational Interviewing, extended suicide assessments, and QMAP-medication administration. Provided bi-monthly reports to the regulatory boards, providing input on program participants as necessary. Developed treatment plans and managed services Documented all contacts and interactions with clients. Facilitated individual and group therapy, outreach, crisis intervention, social rehabilitation and training in skills of everyday living. The dictionary defines personable as someone who is friendly, outgoing and easily able to talk to people. Conducted comprehensive assessments and identify programs based on clients' overall individual needs, limitations and abilities. Implemented case management to state and agency standards for individuals with developmental and intellectual disabilities. Facilitated meetings to expedite coordination of community services for children and families in crisis. Participated in weekly staff meetings, communicating any changes in participant status. Facilitated family therapy sessions and individual sessions with adolescents and adults. Established and maintained collaborative working relationships with local neighborhood businesses to provide program participants with a paid internship experience. Assisted families in becoming self-sufficient through career development programs as well as temporary financial assistance and other forms of government assistance. Serviced participants with intellectual disabilities by providing support with daily living activities. Evaluated demand packages/medical records from plaintiff attorneys and negotiated settlements on bodily injury claims. Trained in SOAR which affords consumers to complete application and requirements for obtaining Social Security Benefits. However, the wisest and most effective managers have mastered this crucial set of interpersonal skills. Provided bilingual disease management education, and complex case management services with utilization review component. Facilitated direct client interactions through both individual and family counseling and provided necessary community resources for benefit socially and academically. Provided information on available resources from family support centers to community agencies. Increased community resources by collaborating and establishing relationships with individuals, families, and business owners. Provided reporting and documentation also maintained accurate and confidential client records. All of these skills will create the perfect case manager role model that others can look up to. Participated in presentations at local high schools and provided information about HIV/AIDS prevention. Provided customer service when handling customer complaints pro-actively and assists customer with complaints to resolution. Executives can see through that like a corner office window. Developed new strategies that enhanced communication between staff members regarding SBIRT services. Managed sensitive and highly confidential client files and maintained proper documentation. Completed medical intakes, benefit assessments and goal setting to determine eligibility to enter program. Performed psychosocial assessments, treatment/planning, resource coordination - Provided crisis intervention, individual/group counseling, student/staff educational seminars. Conducted intake assessment, benefit assessment, goal setting, progress monitoring, individual money management, advocacy, and referrals. Some hard project management skills include: Agile methodologies, such as Scrum; Project management software, such as Trello and Zoho ; Tip. Facilitated and educated patients about available resources in the community. Provided utilization review reports to referral source and sponsoring agencies and facilitated bi-weekly treatment team staffing. Maintained client records and completed required documentation according to agency and accreditation standards. Here are the skills you’ll learn about in this article so you can be an (even more) awesome project manager. Improved educational guidance and application process by increasing communication between the NCAA call center representatives and the amateurism certification department. What Is a Nurse Case Manager? Received and approved emergency financial assistance requests and processed daycare enrollments, mileage requests, and work related expenses reimbursements. Provided clinical expertise in response to a variety of circumstances ranging from crisis intervention to routine business matters. A Case Manager will help people managing the healthcare organization and assist them in getting access to various eligible services. Underwriters and determined eligibility for various entitlement benefits such as food,,... 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